Vanishing Inc. FAQs

We're always happy to help (you can contact us here), but the frequently asked questions below might solve your issue sooner:

Getting in Touch

5 questions
How do I submit a trick to Vanishing Inc.?
Why aren’t you responding to my emails?
What should I do if I need to follow up on a question?
What is Vanishing Inc.’s email address?
What is Vanishing Inc.’s phone number?

Ordering

8 questions
Where is my order? / How do I track my order?
Our satisfaction guarantee
I need my order right away (I have a show coming up, it’s a gift, etc.) Can you guarantee it will arrive in time?
Does Vanishing Inc. offer gift cards?
How do I buy something with Vanishing Inc. Points?
How do I use my store credit?
What is a pre-order and how do pre-orders work?
What happens if my order gets lost?

Changing an order

3 questions
Can I change my address after placing an order?
What do I do if my order is being sent to the wrong address?
Can I add something to an order I just placed?

Shipping

6 questions
Do your packages have tracking numbers?
What shipping methods do you use?
Do you have free international shipping?
How long will it take for my order to ship? / Why hasn’t my order shipped yet?
Some other magic companies ship every product for free. Why don’t you offer free shipping on every order?
Why were only some of my items shipped?

Invoices

2 questions
Where can I get an itemized invoice for my order?
How do I customize my order invoice?

Returns and cancellations

4 questions
Can I return a magic trick to Vanishing Inc.?
How do I cancel an order?
How do I pause or cancel my VI Monthly subscription?
Emergence Warranty - Terms and Conditions

Discounts & price matching

4 questions
Does Vanishing Inc. offer discounts, coupons or vouchers?
Does Vanishing Inc. price match?
Can I have a larger discount or bulk discount?
What happens if a price drops after I make my purchase?

Downloads

4 questions
How our downloads work
Magic download troubleshooting
How do I watch my magic downloads?
What is the difference between the "Product Instructions" and "Downloads and Lectures" section of my account?

Tax

2 questions
I wasn’t charged sales tax before. Why am I now being charged sales tax?
Why do I have to pay import duties, customs charges or taxes?

Website & general terms

1 question
Vanishing Inc. Masterclass Trial and Overall Program T&Cs

Vanishing Inc. Events

2 questions
Vanishing Inc. Event Terms
The Retreat Registration Terms